RuneLeads helps private dental clinics track every enquiry from first contact through to outcome - giving you visibility into where opportunities are being lost, which treatments convert best, and where revenue may be slipping through the cracks.
Track every enquiry from first contact to outcome
Identify where opportunities are being lost
Improve visibility without replacing your existing systems
RuneLeads works best for clinics already receiving enquiries that want to understand where those enquiries convert - or where they're being lost.
They know how many forms were submitted or emails were received, but questions like these are often much harder to answer:
Without treatment-level visibility, it's difficult to know whether implant, Invisalign or cosmetic enquiries are converting - or where the biggest opportunities are being lost.
A patient who doesn't reply isn't necessarily gone. Without clear follow-up visibility, it's difficult to know which enquiries simply went quiet.
Most clinics can't clearly see where patients disengage during the enquiry journey - after first contact, during follow-up, or before booking.
Without source-level reporting, it's difficult to know whether website enquiries, referrals or other channels are actually producing booked patients.
RuneLeads gives clinics visibility into what happens after an enquiry arrives - helping you understand where opportunities may be slipping through the cracks and how enquiries progress from first contact through to outcome.
Gain real-time visibility into enquiry performance, treatment conversion, revenue at risk and follow-up activity from a single dashboard.
Estimate the potential value of unresolved enquiries, broken down by treatment type.
See which treatments convert best and where opportunities may be being lost.
Know which enquiries still need attention and which have gone quiet.
Track response times, reply rates and enquiry progression.
Everything shown in your live dashboard is also summarised into a clear monthly report, helping you review trends over time and understand how enquiry performance is changing.
Bookings & conversion rate
Revenue at risk by treatment
Treatment performance
Lead source performance
Response time & reply rate
Pipeline health
Illustrative example only. Actual figures depend on enquiry volume and treatment mix.
RuneLeads follows every enquiry from first contact through to outcome, giving your team a clear view of where each enquiry is in the journey.
Website form, email or phone enquiry enters the system.
An immediate acknowledgement confirms receipt and sets expectations for the patient.
Your team sends a personalised response. The enquiry moves to "Contacted".
If the patient replies, the enquiry moves to "Replied". If not, follow-up reminders begin.
RuneLeads surfaces the first follow-up when it's due, so nothing is forgotten.
If there's still no response, RuneLeads surfaces the next follow-up automatically.
The enquiry is marked as "Successful" or "Lost", feeding into your reporting and visibility dashboard.
Every stage feeds into your reporting, giving you visibility into where enquiries convert, where they stall, and where opportunities may be slipping through the cracks.
CRMs are excellent at storing information. RuneLeads complements them by giving you visibility into what happens after an enquiry arrives.
RuneLeads isn't designed to replace your practice management system, CRM or reception team. It works alongside the systems you already use, adding visibility into the enquiry journey without disrupting your existing workflow.
Step through the enquiry journey RuneLeads tracks and see exactly how enquiries progress from first contact through to outcome.
Sent automatically at 09:14 - 0 minutes after enquiry received
Hi Sarah, thank you for getting in touch. We've received your enquiry and a member of our team will be in touch with you shortly. We look forward to speaking with you.
Hi Sarah, thank you for reaching out. I'd be happy to talk you through your options for dental implants and discuss pricing. Would you be available for a brief call this week or next?
Sarah hadn't replied. RuneLeads flagged the follow-up as due and the clinic sent it.
Hi Sarah, just following up on our previous message regarding dental implants. We're happy to answer any questions you have whenever suits you.
RuneLeads will flag it for the clinic to send if Sarah still hasn't replied
Hi, sorry for the delay - I've been busy. I'd like to go ahead and book a consultation. Thursday at 2pm would work for me. Do you offer any payment options?
Hi Sarah, Thursday at 2pm is confirmed. We do offer finance options which we'll go through with you. Looking forward to meeting you.
The dashboard shows what's happening across every enquiry.
This example shows what that visibility might look like for a single treatment type.
Track conversion performance across implants, Invisalign and cosmetic consultations to understand which enquiries convert - and where opportunities may be being lost.
See response times, conversion rates, revenue at risk and lead source performance, so decisions are based on what's actually happening.
Understand how response times relate to enquiry progression and identify opportunities to improve follow-up.
Illustrative example only. Actual figures vary by clinic and enquiry volume.
RuneLeads is being introduced in stages while we work closely with our first clinics to refine workflows, gather feedback and validate outcomes.
Free for life.
Founder-led implementation used to validate workflows, onboarding and reporting with our first clinic.
£350 per month.
Founder-led onboarding, direct implementation support and the opportunity to help shape future product development.
£500 per month.
Following the founding stage, RuneLeads will be available for £500 per month.
Every clinic that joins RuneLeads keeps the price they signed up at for as long as they remain a customer. If pricing changes in the future, it only applies to new clinics joining after that point.
One simple monthly subscription. No long-term contracts. No hidden fees.
Your Revenue Leakage Audit takes around 15-30 minutes and focuses on understanding your current enquiry process and identifying where visibility may be lacking.
Your patients trust you with their information. We take that responsibility seriously.
RuneLeads is built to help protect your enquiry data, support your GDPR responsibilities, and give your team confidence that patient information is handled securely.
Where is our data stored?
Your data is stored on UK-hosted infrastructure with encryption and regular backups.
Who can access our data?
Only authorised clinic users can access your data, and every access is logged.
Does RuneLeads store medical records or payment details?
No. RuneLeads is designed to manage enquiry and communication data only.
How does RuneLeads help with GDPR?
RuneLeads is ICO registered. A Data Processing Agreement is available, and patient data can be deleted on request.
What happens if there's a security incident?
A documented security incident process is in place to identify, contain and communicate incidents where appropriate.
Who owns our clinic's data?
Your clinic always remains the data controller. RuneLeads acts as the data processor.
Private dental clinics invest significant time and money generating enquiries. Yet many still struggle to see what happens after a patient gets in touch - which enquiries convert, which go quiet, and where opportunities are being lost.
RuneLeads was built to bring that visibility into one place.
Rather than replacing your existing systems, RuneLeads helps you understand the entire enquiry journey - from first contact through to outcome - so you can make more informed decisions about your enquiry process.
A specialist dental enquiry visibility platform, not a CRM
Built specifically for private dental clinics in the UK
Founder-led onboarding and support
Clear visibility into enquiry and treatment performance
RuneLeads was founded with a simple goal: help private dental clinics better understand what happens after an enquiry arrives, so fewer opportunities go unseen.
Connect with Hamza on LinkedIn →A free 15-30 minute review of your enquiry process to help you understand where enquiries may be going cold, where visibility is missing, and whether RuneLeads is the right fit for your clinic.
How enquiries arrive and what currently happens after a patient gets in touch.
Who responds, when they respond, and what happens if an enquiry goes quiet.
Where opportunities may be slipping through the cracks.
If RuneLeads is the right fit, we'll explain how to get started. If it isn't, we'll tell you honestly.
A clearer understanding of your enquiry journey
Where opportunities may be being missed
Practical recommendations you can act on - with or without RuneLeads
Choose a time that works for you.
The audit is free, takes around 15-30 minutes, and there's no obligation to move forward afterwards.